Privacy Policy
Hope Restored Counselling and Psychotherapy
At Hope Restored Counselling and Psychotherapy (“we,” “our,” “us”), your privacy is very important to us. We are committed to protecting your personal information and ensuring that your confidentiality is maintained in accordance with applicable laws and professional ethical standards.
Information We Collect
When you use our services or website, we may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, date of birth, and emergency contact.
Health Information: Information you choose to share during intake or therapy, including medical and mental health history, in compliance with applicable health privacy laws.
Payment Information: Billing details, insurance information (if applicable), and payment records.
Website Data: Non-identifiable information such as IP address, browser type, and pages visited, used to improve our website.
How We Use Your Information
We use the information collected for the following purposes:
To provide counselling and psychotherapy services.
To contact you regarding appointments, scheduling, or administrative matters.
To process payments and insurance claims.
To comply with professional, legal, and regulatory requirements.
To improve our website and client services.
Confidentiality and Disclosure
Your personal and health information is kept strictly confidential. We will not disclose your information to third parties without your consent, except in the following circumstances:
If required by law (e.g., court order, mandatory reporting of abuse or risk of harm).
If there is an imminent risk of serious harm to yourself or others.
To comply with professional licensing body requirements.
Data Storage and Security
Your records are stored securely in electronic and/or paper format.
We use appropriate safeguards (encryption, secure servers, password protection) to prevent unauthorized access, disclosure, or misuse of your information.
Only authorized staff and clinicians have access to your personal health information.
Your Rights
You have the right to:
Access your personal information and request a copy of your records.
Request corrections to any inaccurate or incomplete information.
Withdraw consent for collection or disclosure of information (subject to legal and contractual restrictions).
Ask questions about how your information is collected, used, and stored.
Use of Website and Electronic Communication
Our website may collect anonymous usage data through cookies to improve functionality.
Please note that while we take precautions, electronic communication (email, online forms, text messages) may not be fully secure. We encourage clients to limit sensitive personal details in these channels.
Third-Party Services
If we use third-party platforms (e.g., video conferencing, billing software, or online booking systems), we ensure that they comply with applicable privacy and confidentiality standards.Contact Us
If you have questions about our privacy practices or wish to exercise your rights, please contact us:
hello@hoperestoredpsychotherapy.com
